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Frequently Asked Questions
Do you guarantee order accuracy?
Yes. We use barcode double-scan and quality checks to maintain industry-leading accuracy. If we ever miss, we fix it fast and cover the correction.
Who will be my main contact?
You’ll get a dedicated account manager who learns your business and is reachable Monday–Friday during business hours, backed by our success team.
What’s your average order processing time?
Orders received by 12:00 p.m. local time ship the same day; later orders ship the next business day—even during peak season.
Is your software included?
Absolutely. Our portal includes inventory management, returns, automation rules, real-time order tracking, and reporting—no extra software fees.
Do you charge setup or onboarding fees?
No setup, no onboarding, and transparent billing from day one.
Do you provide packaging materials?
Yes—standard boxes/mailers and void fill are included. Prefer custom packaging? We’ll use yours and store it as needed without extra handling markups.
Do you charge receiving fees for inbound inventory?
We offer complimentary good-faith receiving, including inspection, scanning, and put-away into our IMS.
What’s included in your flat rate?
One simple per-order price that bundles pick, pack, standard packaging, shipping label/postage, and order processing—no surprise add-ons.
How quickly can we go live?
Most brands launch in 5–7 days after integrations, receiving, and test orders.
Do you ship internationally?
We support worldwide shipping and help you choose reliable, cost-effective carrier options.